Terms of use and sale

This is a translation of the French version.

These terms govern the use of the Hello Expat website and application, published by CAPÍTULO D'AROMAS - UNIPESSOAL LDA, a sociedade unipessoal por quotas with share capital of €2,500, whose registered office is at Urbanização Village Marina, Lote 18, 8700-408 Olhão, Portugal, NIPC 519107616 ("Hello Expat", "we"). By creating an account or subscribing to a plan, you accept them.

1. The service

Hello Expat helps people who are moving to one of the 30 European countries covered: information on formalities, advice tailored to your situation, explanation and preparation of forms, drafting of your emails and letters, translation and summary of documents, tracking of deadlines.

Moovy is an artificial intelligence. It relies first and foremost on fact sheets verified by our team, which cite their official sources; when a question is not covered, it answers with its general knowledge and indicates where to confirm the information. Each reply states its level of confidence and its sources.

2. What Hello Expat does not do

Hello Expat and Moovy give advice, but:

• do not sign any document on your behalf;
• do not represent you before any authority, court or third party;
• do not carry out any legal or official procedure in your name (filing, appeal, proceedings);
• do not issue NIFs and are not a tax representative.

Moovy can, however, help you draft your emails and letters, including a complaint or a formal notice: you are the one who reviews, signs and sends them, under your own responsibility. It does not draft documents that the law reserves to a lawyer or a registered solicitador.

Those acts fall within the remit of public authorities or authorised professionals (lawyers, solicitadores, certified accountants). When your situation requires it, Moovy tells you so and can refer you to a professional. You alone make the decisions about your formalities.

3. Your account

You provide accurate information and keep your login details confidential. You are responsible for the use of your account. Hello Expat will never ask you for your passwords to government portals (Portal das Finanças, Segurança Social, etc.): never share them.

4. Plans and prices

Prices are stated inclusive of all taxes (VAT included, at the rate set by law according to your country of residence).

Founders offer: for a first subscription to a paid plan, 50% off the first month of a monthly plan, or 30% off the first year of a yearly plan. The discount applies to the first payment only; the plan's normal price applies afterwards. It is not limited to a number of places; we may end it for new subscriptions, with no effect on subscriptions already taken out.

When you approach your monthly limit, Moovy lets you know and offers you a top-up. Payment is made by card via Stripe.

Partners' services (for example obtaining a NIF through a partner) are not included in these plans: the partner invoices you for them directly (see clause 8).

5. Term, renewal and cancellation

All subscriptions renew automatically when they expire, unless you cancel them beforehand. You can cancel at any time from your account, in one click: cancellation stops the next renewal and you keep access until the end of the period already paid for. Outside the right of withdrawal (section 6), the current period is not refunded.

• Monthly plans (Essential, Premium, Serenity): renewed every month, with no minimum commitment.
• Yearly plans: renewed for 12 months at the price in force. We will notify you by email at least 30 days before the renewal date, with the renewal price and a link to cancel in one click.
• Founders offer: after the first month (monthly plan) or the first year (yearly plan), the subscription renews at the plan's normal price, with the same 30-day notice for a yearly plan.
• Changing plan: moving to a higher plan takes effect immediately; you only pay the difference, in proportion to the time remaining. Moving to a lower plan takes effect at the end of the period already paid for, with no refund. If the new plan does not include the document vault, you can still view, download and delete the documents already stored, but you can no longer add new ones.
• Business offer: the term, renewal and termination are those of the accepted quote.

6. Right of withdrawal

You have 14 days from subscription to withdraw, without giving any reason and at no cost, using the "Withdraw" button in your account or by writing to [À COMPLÉTER : email address]. A model withdrawal form is provided at the end of these terms.

As a rule, the service starts at the end of this period. When placing your order, you can ask for it to start immediately by ticking a box provided for that purpose. If you then withdraw, you only pay us for the part of the service already provided, calculated in proportion to the time elapsed up to your withdrawal, and we refund the rest within 14 days, using the same means of payment.

7. Liability

Hello Expat is responsible for the proper functioning of its service and of Moovy: a service available under normal conditions of use, which works as described in these terms (verified and dated fact sheets, sources and level of confidence displayed, referral to a professional when the situation requires it), and the security of your data.

Hello Expat is not responsible for the decisions you make based on Moovy's replies, for the decisions of public authorities, for the services of the partners or professionals you are referred to, or for changes in the rules after the verification date shown. Moovy's replies are a decision-making aid, not a guarantee of outcome: before any binding decision (tax, residence, disputes, inheritance, property purchase), have your situation checked by a professional.

These limits do not apply in the event of wilful misconduct or gross negligence on our part, or to any damage for which the law prohibits excluding liability.

8. Partner links

Some links lead to partners (for example to obtain a NIF, open a bank account or set up a company). They are identified as such: Hello Expat may receive a commission, at no extra cost to you. Moovy always mentions the free official option where one exists. The contract is concluded directly between you and the partner. We do not receive any commission on lawyers' fees.

9. Acceptable use

You undertake not to use the service for unlawful purposes, not to attempt to misuse it or extract its content automatically, and not to upload documents belonging to third parties without their consent.

10. Personal data

The processing of your data is described in our privacy policy.

11. Changes

We may amend these terms; you will be notified by email at least 30 days before any significant change comes into force, with the option to cancel at no cost.

12. Languages

These terms exist in French, English and Portuguese. All three versions have exactly the same content and the same value: they are carefully translated and reviewed so that they remain identical. Should any difference in meaning nevertheless arise, the interpretation most favourable to you will apply.

13. Governing law and disputes

These terms are governed by Portuguese law. If you are a consumer residing in another country, you retain the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of your country as well as those of Portugal.

If you have a problem, please write to us first at [À COMPLÉTER : email address]. You can also file a complaint in the Livro de Reclamações Eletrónico (electronic complaints book), or refer the matter free of charge to a consumer alternative dispute resolution entity: CIMAAL, Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, in Faro (consumoalgarve.pt).

Model withdrawal form

To be sent only if you wish to withdraw, to [À COMPLÉTER : email or postal address]:

I hereby give notice that I withdraw from the contract for [the plan subscribed to], entered into on [date]. Name: [your name]. Account email address: [your email]. Date: [date]. Signature (if this form is sent on paper).